FAQs

frequently asked questions

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orders

Once your order ships, you'll receive an email with tracking info so you can follow it every step of the way!

Most orders ship within 1-2 weeks. If your piece needs to be made, it may take up to 8 weeks. We'll keep you updated!

At this time, we only ship within the US. Free shipping on all orders!

returns & exchanges

We offer free returns within 14 days of delivery. If it's been longer than 14 days, email us at shoplovedainty@gmail.com with your order number and we'll do our best to help!

We inspect every piece before it ships, but if something doesn't look right, please email us a photo along with your order number and we'll take care of it.

custom orders

Yes! We love creating something special just for you. Custom orders take approximately 80 business days to complete. Once ready, we'll send tracking info right away.

Because each custom piece is made specifically for you, we're unable to offer returns or exchanges on custom orders.

jewelry info + care

Yes! Our pieces are crafted with 14k gold and natural diamonds.

Yes! Our pieces are made to be worn daily — shower included.

Our best sellers are 16" and 18" — perfect for layering and stacking.

still have questions? we're here to help.